Customer care
and support
Helpful information and support to keep you confident about your electricity options.
Our Customer Care Policy sets out our commitment to you and explains how we will communicate with you, work alongside you and support you while you’re a Local Energy customer. It aligns with the Electricity Authority’s Consumer Care Obligations and outlines our approach to fair pricing, clear communication, billing, payment support and protecting medically dependent households.
If you’re finding it hard to pay your bill, please contact us as early as possible — we’re here to work with you to keep your home connected.
You can read, download or print the full policy here. If you have any questions, please get in touch.
Wholesale tariffs
Wholesale pricing isn’t the right fit for everyone.
If you’d like to better understand how spot pricing works and what it means for electricity costs, the Electricity Authority provides clear, up-to-date information and data on wholesale (spot) rates.
Powerswitch
If you’d like to compare electricity plans and prices, we recommend visiting Consumer Powerswitch.
This is a free, independent tool that helps you see what options are available to you.
Utilities Disputes
If you have any feedback or a complaint, please email
service@pauatothepeople.co.nz.
We’ll always do our best to resolve things quickly and fairly, but in the unlikely situation that we’re unable to sort it out together, you can contact Utilities Disputes, a free and independent service: 0800 22 33 40.